
HVAC/Illustrative example
The after-hours heat wave
- The problem
- A three-truck HVAC company gets most of its emergency calls between 6pm and midnight in the summer. Those calls go to voicemail, and by morning the customer has already booked someone else.
- What we would put in place
- An AI answering assistant picks up outside business hours, takes the address and the fault, and flags anything urgent by text.
- What changes
- Calls that used to end at a voicemail beep now end with a written lead on the owner's phone, ready to schedule first thing.
New lead captured
11:47pmMarcus Reed, (313) 555 0177. AC not cooling, upstairs unbearable.
Urgent

