Refund and Cancellation Policy

Most GlideUI clients pay two things:

• A one-time setup fee, which covers building your website and putting it live on your domain.
• A monthly service fee, which covers hosting, updates, your website chat assistant, and the listing and search work in your plan.

The exact amounts are in your proposal or invoice. This policy applies unless your written service agreement says something different.

If you cancel before your website goes live on your domain, we refund the setup fee in full.

Once your website is live, the setup fee is non-refundable, because the build work is done and delivered.

• Monthly service is billed at the start of each month.
• You can cancel at any time by calling or emailing us. There is no cancellation fee.
• Cancellation takes effect at the end of the month you have already paid for. Your site and services keep running until then.
• We do not give partial refunds for the unused part of a month.

• Billing mistakes, such as a duplicate charge or a charge after you cancelled, are refunded in full.
• If we fail to provide a service included in your plan and do not fix it within 10 business days of you telling us in writing, you can ask for a refund of that month.

Approved refunds go back to the card or bank account you paid with. We process them within 5 business days of approving them. Your bank may take a few more days to show it.

When your last paid month ends, we take down the hosted website and the chat assistant. If you ask within 30 days, we send you a copy of the text and photos you gave us for your site. Ownership of what you paid for follows section 6 of our Terms of Service.

Call us at (945) 408-8935 or email contact@glideui.com with your business name. We confirm every cancellation and refund request in writing, usually within 2 business days.

If you think a charge is wrong, please contact us first. Most billing problems are fixed faster that way than through a card dispute.